Refund & Returns Policy
Returns
We want you to be happy with your purchase. If you purchase a print, limited edition artwork, or merchandise from Rabbits’ Choice and subsequently change your mind, you may request a return in accordance with your statutory consumer rights.
For most online purchases of goods, you have the right to cancel your order within 14 days of receiving the item.
If you wish to return an item, please contact us at info@rabbitschoice.com within 14 days of receiving your order. Once you have notified us that you wish to cancel your purchase, the item should be returned to us without undue delay and within the applicable timeframe.
Condition and Packaging
As our prints and artworks are delicate and may be limited editions, returned items must be packaged securely and with appropriate care to prevent damage during transit.
Where possible, please use the original packaging in which the item was delivered. If the original packaging is no longer available, you are responsible for ensuring that the item is packaged adequately and safely for return.
You may be responsible for any reduction in the value of an item resulting from handling beyond what is reasonably necessary to inspect its nature, characteristics and functioning.
Return Shipping Costs
Where you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to us.
If an item is returned because it is faulty, damaged, not as described, or otherwise does not meet the standards required by law, please contact us before returning it. We will provide the appropriate remedy in accordance with your statutory consumer rights, including arrangements for return shipping where applicable.
Refunds
Once a valid return has been received and processed, we will issue the applicable refund in accordance with your statutory rights.
Refunds will normally be made using the original payment method.
Where a customer exercises their statutory right to cancel an online purchase, the refund will include the applicable original standard delivery charge, subject to any deductions permitted by law.
Exchanges
We do not offer direct exchanges. If you wish to purchase a different item, you may return your original purchase in accordance with this policy and place a new order separately.
Damaged or Defective Items
Please inspect your order when it arrives. If your print, artwork, or merchandise arrives damaged or you believe there is a quality or manufacturing issue, please contact us at info@rabbitschoice.com as soon as possible and, where possible, provide photographs of the item and its packaging.
We will assess the issue and work with you to provide the appropriate remedy under applicable consumer law.
Nothing in this policy affects your statutory rights as a consumer.
Exceptions
Certain goods may be excluded from the statutory right to cancel, including goods that are clearly personalised or made to a customer's specific requirements. Where such an exception applies to a particular product, this will be made clear before purchase.
Contact
For questions regarding returns or refunds, please contact:
This policy does not affect any rights you may have under applicable consumer protection law.
Service Cancellation & Refund Policy
This policy applies to Rabbits’ Choice Art Portfolio Mentorship packages and consultation services.
Booking and Payment
Payment is required at the time of booking. Once a booking has been confirmed, the agreed appointment time is reserved specifically for you.
Our services are not transferable to another person.
Cancellation and Rescheduling
If you need to cancel or reschedule a consultation or mentorship session, please contact us at info@rabbitschoice.com at least 24 hours before your scheduled appointment.
Requests made at least 24 hours in advance may be rescheduled, subject to availability.
If you cancel or request to reschedule less than 24 hours before your scheduled appointment, the session may be treated as cancelled and the payment for that session will be forfeited. A new booking will require a new payment.
If you do not attend a scheduled session without prior notice, the session will be treated as cancelled and the payment will be forfeited.
Refunds
Because our services involve reserving time and preparing specifically for each client, we do not generally offer refunds for cancellations made outside the applicable statutory cancellation period or for sessions cancelled with less than 24 hours’ notice.
Where you have a statutory right to cancel a service, nothing in this policy limits that right.
If you ask us to begin providing a service during the statutory cancellation period, we may ask you to expressly confirm that you wish the service to begin before the end of that period. If you subsequently cancel after the service has begun, you may be required to pay for the proportion of the service already provided, as permitted by applicable law.
Where a service has been fully performed following your express request for it to begin during the cancellation period, and you have acknowledged the resulting loss of your cancellation right, you may no longer have a statutory right to cancel.
Mentorship Packages
Mentorship packages are designed around a defined programme of sessions and agreed dates. If you need to reschedule an individual session, please contact us at least 24 hours in advance.
Any rescheduling is subject to availability and must take place within the agreed period of the mentorship package unless otherwise agreed with Rabbits’ Choice.
Missed sessions or sessions cancelled with less than 24 hours’ notice may be forfeited.
Quality of Service
We aim to provide all services with reasonable care and skill and in accordance with the description provided at the time of purchase.
If you believe that a service has not been provided as agreed, please contact us at info@rabbitschoice.com so that we can discuss the issue and provide any remedy required under applicable consumer law.
Nothing in this policy affects your statutory rights as a consumer.